Last updated: 18 June 2026
Shipping destinations
We accept orders from Italy and other countries.
Orders are normally shipped through Poste Italiane.
Shipping costs
Standard shipping costs are included in the displayed product price.
For international orders, customs duties, import taxes, postal handling fees or similar charges imposed by the destination country are not included and remain the customer’s responsibility.
Order preparation
Orders are usually prepared and dispatched within 2–3 business days after successful payment.
Orders placed during weekends or public holidays are normally processed on the next business day.
Delivery times
Delivery times depend on the destination and postal service.
Any delivery estimate is indicative and cannot be guaranteed.
International delivery may take longer because of customs procedures, local postal services, public holidays or other circumstances outside our reasonable control.
Delivery address
The customer is responsible for providing a complete and accurate delivery address.
Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Delayed or missing orders
If an order has not arrived within a reasonable period, please contact:
Please include the order number and delivery details.
We may ask the customer to wait until the estimated postal-delivery period has expired before opening an investigation.
Right of withdrawal
Consumers may exercise the right of withdrawal, where applicable, within 14 days from delivery without giving any reason.
The online withdrawal form is available at:
https://www.pasqualestafano.it/online-withdrawal/
After completing the form, select “Confirm withdrawal”.
A confirmation email containing the submitted declaration and the date and time of submission will be sent automatically.
Return deadline
After communicating the withdrawal, the goods must be returned without undue delay and no later than 14 days from the date of the withdrawal communication.
Return address
Returns must be sent to:
Associazione Culturale B Flat
Via Manzoni 8
71048 Stornarella (FG)
Italy
Return shipping costs
The direct cost of returning the goods is borne by the customer, except where the product supplied was incorrect, damaged or defective.
We recommend using a traceable shipping method and retaining proof of dispatch.
Product condition
Returned goods should be securely packaged and include information identifying the relevant order.
The customer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Sealed CDs
Our audio CDs are supplied sealed.
The right of withdrawal does not apply after the seal has been opened, where this exception is permitted by applicable consumer law.
This does not affect rights relating to products that are defective, damaged, incorrect or not in conformity with the order.
Refund method
Approved refunds are issued through the original payment method.
Refund timing
Refunds are made without undue delay and no later than 14 days after we are informed of the withdrawal.
We may withhold the refund until the returned goods are received or until the customer provides evidence that the goods have been sent back, whichever occurs first.
Incorrect, damaged or defective products
If a product arrives incorrect, damaged or defective, contact:
Please include:
- order number;
- description of the problem;
- photographs, where reasonably useful.
Where the complaint is justified, return costs will not be charged to the customer and an appropriate remedy will be provided in accordance with applicable law.
Contact
For shipping, return or refund questions: